Terms & Conditions
Customer Terms And Conditions of Sale
When accepting our Terms & Conditions of Sale, customers agree to follow all our policies of sale in our “Delivery & Returns” section.
Ordering with The Original Thread
All payments are made through PayPal. You can pay by credit card or debit card (with a Visa or Mastercard logo) if you do not have a PayPal account.
When your order is ready you’ll receive an email with delivery details.
It’s useful to have a contact telephone number so that we can reach you if there’s a problem with your order, or if your order requires a delivery quote. This information is also given to our couriers in case they need to contact you about the delivery of your order.
Unfortunately The Original Thread cannot fulfill any obligations if the product you ordered becomes out of stock, if we are unable to fulfill the order due to circumstances beyond reasonable control, or if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.
Payment
Payment for all orders is at point of sale and not at point of despatch. Payment must be made using our online payment facility.
The total cost of your order is the price of the products ordered plus delivery, unless clearly marked otherwise. By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address in the United Kingdom, Europe, North America, Australia and New Zealand (PO box numbers and hotels are not acceptable) and possess a valid credit, debit card or paypal account.
We reserve the right to reject any offer of purchase by anyone at any time.
Product Pricing & Descriptions
All prices published are set by The Original Thread and are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.
Stock
The Original Thread keeps some products in stock and products in stock will be able to be delivered within 3-5 working days for UK orders, international orders may take up to 14 days. Other products may require longer delivery periods or only make to order so please do bear this in mind if you are ordering a gift for a specific time. If you need something by a given date and are unable to communicate this via our site please do contact us and I will do my best to help you.
Commissioned items
Once a commissioned piece is ordered and a deposit has been paid it usually cannot be cancelled unless specifically by agreement with The Original Thread. Once I have started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, a cancellation maybe possible.
Delivery
Delivery Charges and Times: All delivery charges will show at check out. For UK mainland, the estimated delivery is within 5 days from product being despatched, but please bear in mind that these are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays, e.g Christmas, delivery may take a little longer. International orders please allow up to 4 weeks.
Delivery Methods: The Original Thread uses Royal Mail as it's standard delivery, if you require urgent or signed for delivery, please contact us direct and this can be arranged for an additional cost.
Packaging: Careful waste management is very important to The Original Thread and where possible I use as much eco packaging as possible.
Customer Details
Please ensure that your delivery address details are correct. We can't be held responsible for any delivery problems that may arise due to incorrect address details. If arranging signed for delivery/courier, please be aware that the courier will require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk. Some couriers do not like to leave parcels unless signed for by the customer, so we can’t guarantee delivery if you are unable to receive the parcel yourself.
When accepting our Terms & Conditions of Sale, customers agree to follow all our policies of sale in our “Delivery & Returns” section.
Ordering with The Original Thread
All payments are made through PayPal. You can pay by credit card or debit card (with a Visa or Mastercard logo) if you do not have a PayPal account.
When your order is ready you’ll receive an email with delivery details.
It’s useful to have a contact telephone number so that we can reach you if there’s a problem with your order, or if your order requires a delivery quote. This information is also given to our couriers in case they need to contact you about the delivery of your order.
Unfortunately The Original Thread cannot fulfill any obligations if the product you ordered becomes out of stock, if we are unable to fulfill the order due to circumstances beyond reasonable control, or if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.
Payment
Payment for all orders is at point of sale and not at point of despatch. Payment must be made using our online payment facility.
The total cost of your order is the price of the products ordered plus delivery, unless clearly marked otherwise. By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address in the United Kingdom, Europe, North America, Australia and New Zealand (PO box numbers and hotels are not acceptable) and possess a valid credit, debit card or paypal account.
We reserve the right to reject any offer of purchase by anyone at any time.
Product Pricing & Descriptions
All prices published are set by The Original Thread and are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.
Stock
The Original Thread keeps some products in stock and products in stock will be able to be delivered within 3-5 working days for UK orders, international orders may take up to 14 days. Other products may require longer delivery periods or only make to order so please do bear this in mind if you are ordering a gift for a specific time. If you need something by a given date and are unable to communicate this via our site please do contact us and I will do my best to help you.
Commissioned items
Once a commissioned piece is ordered and a deposit has been paid it usually cannot be cancelled unless specifically by agreement with The Original Thread. Once I have started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, a cancellation maybe possible.
Delivery
Delivery Charges and Times: All delivery charges will show at check out. For UK mainland, the estimated delivery is within 5 days from product being despatched, but please bear in mind that these are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays, e.g Christmas, delivery may take a little longer. International orders please allow up to 4 weeks.
Delivery Methods: The Original Thread uses Royal Mail as it's standard delivery, if you require urgent or signed for delivery, please contact us direct and this can be arranged for an additional cost.
Packaging: Careful waste management is very important to The Original Thread and where possible I use as much eco packaging as possible.
Customer Details
Please ensure that your delivery address details are correct. We can't be held responsible for any delivery problems that may arise due to incorrect address details. If arranging signed for delivery/courier, please be aware that the courier will require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk. Some couriers do not like to leave parcels unless signed for by the customer, so we can’t guarantee delivery if you are unable to receive the parcel yourself.
